Fast help, productive employees
A service desk that responds quickly, resolves on first contact and follows every request through.
IT Support Services
User experience matters
Every minute stuck is costly
A forgotten password, a crashing app, a new hire to set up: our service desk resolves requests quickly and escalates to the right specialists when needed.
Our support services
Several ways to get help.
Service Desk
Support by phone, email and chat, with tracking of every ticket.
Remote Support
Secure remote sessions to resolve issues without a site visit.
Onboarding + Offboarding
Account creation, device preparation and access removal at departure.
Service Reporting
Volumes, response times, resolution rates and satisfaction, presented monthly.
Why Avatec?
Bilingual, human support
Your employees are served in English or French by technicians who know your environment and processes.
- Service in English and French
- Knowledge base on your environment
- Escalation to specialists
- Satisfaction surveys
The Avatec approach
Discover. Recommend. Deploy.
A simple approach to go from your challenges to concrete results.
Step 1 · Discovery Call
A first conversation to understand your environment, priorities and constraints.
Step 2 · Recommendations
We analyze the situation and present the options, their costs and their effects.
Step 3 · Plan + Delivery
Together we agree on a plan, then we deliver, deploy and support the solution.
Frequently asked questions
Answers to the questions we hear most often.
What are your service hours?
Coverage hours are defined in your service agreement, according to your needs.
Can you use our ticketing tool?
Yes, we can work in your tool or provide ours.
What if the issue requires a site visit?
The request is passed to our field services, who schedule the visit.
Also in Service + Delivery
- Service + DeliveryFrom procurement to day-to-day support, a team that takes care of your IT’s entire life cycle.Learn more
- Asset ManagementProcurement, configuration, tracking, warranties and disposal: your fleet under control.Learn more
- Professional ServicesArchitects, project managers and certified specialists, from strategy to implementation.Learn more
- Managed ServicesInfrastructure that is monitored, maintained and optimized, on a predictable budget.Learn more
- Technical + Field ServicesInstallations, rollouts, repairs and in-person support, in your offices and sites.Learn more
Contact us
Talk to one of our advisors.
Plan, supply, deploy, manage: tell us where you stand and we will propose what comes next.